If an insurer operating in South Carolina is unfairly handling your Diminished Value or Total Loss claim, please file a complaint with the SC DOI.
South-Carolina-Insurance-Commissioner-Complaint-Form PDF Form, download, fill out, print and mail.
Or, you can file online: https://online.doi.sc.gov/Eng/Public/Consumer/Complaint.aspx
Where do you file complaints?
Complaints are filed with the South Carolina Department of Insurance. Complaints should be addressed to the Consumer Service Division.
Providing Consumer Assistance
The Office of Consumer Services provides assistance to consumers on a wide range of insurance claims and policy issues. The Consumer Services staff responds to consumer needs relating to auto, health, homeowners, and life insurance; provides consumers with market assistance by helping to identify hard-to-place insurance coverages within the insurance market; and assists consumers following a catastrophic event.
1201 Main Street
Columbia, SC 29201
M – Th. 8 a.m. – 6:00 p.m.
Fri.: 8 a.m. – 5 p.m.
Important Note for Consumers Represented by Legal Counsel
If you are represented by an attorney in the subject matter of your complaint, you must provide written authorization from your attorney in order for us to intervene in the matter. You may provide this authorization by: (1) including a letter of authorization with your complaint that is signed by your attorney on their letterhead; or (2) having your attorney co-sign the complaint form and including their phone number. Alternatively you may elect to have your attorney file the complaint on your behalf.